Posts tagged in ‘customer experience’

NABPosted on October 9, 2008

You’ve probably reached this page as you’ve read about the NAB social media experiment.
Molt:n has decided to take this post down due to the resulting media shitstorm - this little blog post was blown out of proportion. Nothing to see here - how about you go and see some kittens instead?

Tags: customer experience, transparency

Poor form Zappos!Posted on September 15, 2008

Scott is heading off to Canada for a few weeks and I thought I’d stock up on all my online shopping that is too expensive to ship to Australia. (As an aside, places like Amazon charge just as much to ship to Canada as they do to Australia - they just tried to charge me [...]

Tags: customer experience

The laziest form on the web?Posted on September 8, 2008

I’ve decided to go back to uni part time and so today went along to the UAC site to register myself and find out what to do next.
I thought I had seen the worst that web forms could give me in terms of bad usability, unclear error message and unintelligible flow but UAC really [...]

Tags: customer experience

Hotels.com are dead to mePosted on August 27, 2008

I’ve just returned from a short (amazing) trip to Hong Kong. Being a web nerd (or *ahem* internet guru) of course we booked everything online - flights, hotels, research, day spas, etc.
We booked 5 nights through Hotels.com a week before we left, received our confirmation email and printed it out, everything was hunky dory. [...]

Tags: customer experience