Posts tagged in ‘customer experience’

Facebook changes privacy pages - now need a PHD to set privacyPosted on December 9, 2009

I’ve always been a defender of Facebook to the many haters and non-believers as I do think Facebook fills a great gap - non-geeks are into it, so I can interact with my non webby friends on a regular basis.
But they’ve just made a totally misguided change to the privacy settings that is making [...]

Tags: customer experience, social networking, transparency

NSW government appsPosted on September 6, 2009

I was very excited to see the NSW government take a great initiative and open an apps4nsw Public Competition - there are $100,000 in prizes (although I wonder if that’s my own taxpayer money back to me again?) for coming up with great apps that utilise government data.
Brilliant idea, and a lot of people [...]

Tags: customer experience

Facial profiler - so much potential but so badly executedPosted on August 31, 2009

I have a theory that there are only about 14 faces in the world, and we’re all just a sub-set of them. I’ve seen a girl in Thailand who looked identical to a friend in Melbourne except she was Asian. I’ve seen black versions of chinese friends. And I think I have quite a common [...]

Tags: customer experience, innovation, social networking

Skype opens their brand bookPosted on April 6, 2009

Skype have just released their brand book and branding guidelines on the web - if you have any interest in brand design, or great copy then it’s definitely worth checking out.
The brand book has two parts to it - “how we look” and “how we think”. “How we look” is a gorgeous, beautifully written [...]

Tags: Design, customer experience, words

Brave - and possibly suicidal - website from SkittlesPosted on March 1, 2009

Skittles (those little addictive sugary candies) have just launched a very brave website. I say brave because it completely turns the idea of a corporate website on its head and throws out the brand to its users.
If you go to Skittles.com, it loads a little Skittles toolkit widget - on top of a twitter [...]

Tags: Marketing, customer experience, innovation, transparency

New Qantas system suckier (or fairer)?Posted on February 3, 2009

We’re in Denver at the moment (Web Directions North is all kicking off) but had a very interesting chat with the Qantas check-in staff in Sydney on our way.
They have had a new system since October which is a more fair but really shitty system. Basically seating allocation is now done by the price of [...]

Tags: customer experience

NABPosted on October 9, 2008

You’ve probably reached this page as you’ve read about the NAB social media experiment.
Molt:n has decided to take this post down due to the resulting media shitstorm - this little blog post was blown out of proportion. Nothing to see here - how about you go and see some kittens instead?

Tags: customer experience, transparency

Poor form Zappos!Posted on September 15, 2008

Scott is heading off to Canada for a few weeks and I thought I’d stock up on all my online shopping that is too expensive to ship to Australia. (As an aside, places like Amazon charge just as much to ship to Canada as they do to Australia - they just tried to charge me [...]

Tags: customer experience

The laziest form on the web?Posted on September 8, 2008

I’ve decided to go back to uni part time and so today went along to the UAC site to register myself and find out what to do next.
I thought I had seen the worst that web forms could give me in terms of bad usability, unclear error message and unintelligible flow but UAC really [...]

Tags: customer experience

Hotels.com are dead to mePosted on August 27, 2008

I’ve just returned from a short (amazing) trip to Hong Kong. Being a web nerd (or *ahem* internet guru) of course we booked everything online - flights, hotels, research, day spas, etc.
We booked 5 nights through Hotels.com a week before we left, received our confirmation email and printed it out, everything was hunky dory. [...]

Tags: customer experience