I am so angry with Nokia at the moment - I now own an $800 brick that I can only throw in the bin.
Nokia N73, broken joystick rendering it useless...
I have a Nokia N73 that I’ve owned for 14 months (yes it’s 2 months out of warranty). Note I am still paying off the stupid thing as I took a 2 year contract, so as far as I’m concerned, the phone should last for 2 years, not 1.
Anyway the 30c joystick fell off. I have googled it and it is definitely a common problem with the phone/model - just have a look at the 9,690 pages with the same problem.
But because I am 2 months out of warranty, Nokia are going to charge me $80 to fix it. It is a known problem - when I took it into the Virgin shop, the guy mentioned he has seen hundreds of my model Nokia N73 with the broken joystick, he mentioned it’s a crap phone and made really badly.
I absolutely refuse to pay $80 (and it takes 10 days incidentally) to fix a problem that is about the quality of manufacture, not anything I have done.
I am so angry at Nokia. I am throwing this phone into the bin and buying an iphone. I am also switching from Virgin as they are completely unable to help me as I am out of 12 month warranty.
When will telecoms ever pick up their game? They are one of the worst industries out there!
Update 28 August: I finally heard back from the Nokia PR team and they have sent me a new phone to replace the broken one and apologised for the bad experience.
Don’t get too excited about the iPhone.
I had a similar experience but with my iPod - http://www.ipodclickwheelproblems.com/ shows that I’m not alone, but Apple refused to repair or replace my brick.
No reason why the iPhone will be any more reliable than the iPod or your N73….
It seems the norm nowadays to not care about your customers and be pretty open about it. I guess this is great for any companies that do absolutely anything right for the consumer and come off looking like champions.
I once swore my first born child to Virgin as they were the only company in Australia with half-pleasent people on the phone. Although, now Optus own them and that has also gone to sh*t.
*sigh*
I’ve got exactly the same problem here in the R.S.A. My very expensive Nokia n73, rendered useless by a tiny little button that broke. Why should we pay so much to repair the phone, if Nokia manufactured it with such a blatant design fault?
I’ll have to wait until i win the lottery before i can afford another phone of this calibre again
The silent-ringer switch on Adrian’s iPhone was broken after about 2 days of normal use! Apple are happy to replace… I recently sent in an Ipod that was replaced with only a week turn around time. I was very happy with the service I received.
yep, exactly the same happened with my N73 a couple of months ago. I’ve been using it, but it gets quite difficult if I cut my fingernails short (apparently the opposite is true with an iPhone, as it happens).
I think I can safely say the N73 is the crappest phone I’ve ever had or used in my life - I’m counting the days until I can ditch it (not many days left now either!)
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